Job Description

As Telecom & Cloud VOIP Solutions Lead, you will be joining our fast-growing IT & Telecoms division at Griffin & Sage. You will be responsible for leading the development and delivery of our hosted VOIP solutions for UK-based SMEs. This includes technical leadership, solution design, team management, service quality, compliance, and business development.

Benefits of Working for Griffin & Sage

• Exciting leadership opportunity in a growing technical division

• 28 days paid annual leave (including bank holidays)

• Company pension scheme

• Option to join company healthcare plan

• Hybrid or remote working flexibility

• Ongoing professional development and certification support

Key Responsibilities

Operational Oversight:

• Lead the design and deployment of cloud-hosted VOIP infrastructure, including SIP trunking and hosted PBX.

• Build scalable telecom solutions suitable for SMEs and multi-site clients.

• Ensure all systems are secure, reliable, and compliant with UK telecom regulations and GDPR.

Client Services:

• Oversee technical support and onboarding processes for new VOIP clients.

• Act as the primary technical contact for strategic accounts and major deployments.

• Collaborate with clients to assess telecom needs and propose custom solutions.

Team & Technical Leadership:

• Build and lead a team of network engineers and VOIP specialists.

• Mentor junior staff and ensure knowledge sharing across the team.

• Oversee team workload, project delivery, and performance targets.

Financial & Strategic Management:

• Take P&L ownership of the Telecom division, reporting on performance and growth metrics.

• Collaborate with the Director on pricing, vendor management, and cost control.

• Identify and execute opportunities for revenue growth and product expansion.

Technology & Systems:

• Design and manage secure VOIP systems using Cisco, Microsoft, or similar platforms.

• Interface with key vendors and partners (e.g. Cisco, Juniper, Microsoft).

• Keep current with telecom trends, emerging technologies, and competitive offerings.

Compliance & Quality Assurance:

• Ensure all deployments meet Ofcom, GDPR, and data protection standards.

• Implement and maintain quality control protocols for all telecom services.

Marketing & Business Development:

• Support the marketing and sales teams in shaping telecom product offerings.

• Engage in presales engineering where needed to win new business.

• Contribute to go-to-market strategy, proposals, and technical sales content.

Person Specification

• 10+ years of experience in VOIP, telecoms, or unified communications

• Strong technical expertise in hosted telephony platforms and SIP infrastructure

• Hands-on experience with Cisco Call Manager, Webex, ISR, ASA, VLANs, and QoS

• Strong leadership skills and experience building technical teams

• Excellent communication and client-facing abilities

• Comfortable managing multiple priorities and client demands

• Certifications in Cisco, Juniper, Microsoft Voice, or similar are highly desirable

• Experience in UK telecoms (international experience a plus)